Refund Policy
Our site commitment
As a small, single-owner shop using Printify, I strive for excellence in every GRUNGES order. If your items arrive damaged, feature printing errors, or fail to deliver after a carrier check, I will gladly offer a replacement or a refund. Please note that I cannot offer returns to physical addresses; all resolution is handled digitally. To process a claim, I require clear photos of the item and its packaging along with your order details. Once Printify validates the issue, I will issue a 90% refund of the item price to your original PayPal, excluding initial shipping costs.
Our production guidelines
Because each piece is custom-printed for you, all sales are final regarding personal preferences. I do not offer refunds or exchanges for change of mind, selection of an incorrect size by the customer, or minor variations in color between digital screens and the physical print. This policy ensures I can keep providing unique Y2k styles as a small business. Please review our size charts carefully before checkout. By completing your purchase via PayPal, you acknowledge these criteria for production and understand that returns are not accepted unless specifically requested by me in writing for your case.
Submitting your refund request
To begin a claim, please email your order number, checkout email, and high-quality photos showing the defect and packaging. I will review this with Printify to secure your 90% partial refund or ship a free replacement as soon as possible.
FAQ & Refund Rules
What items are eligible for a refund?
Refunds are only issued for items that arrive damaged, if the wrong size was sent by us, or if the package never arrived after a carrier verification. We do not provide refunds for change of mind or customer sizing errors.
How much will I be refunded?
Approved refunds are calculated at 90% of the item price. Initial and return shipping costs are not covered. The amount will be sent back to your original PayPal account used during checkout.
What do I need to include in my request?
Please ensure you provide your order number, the email used at checkout, and clear, high-quality photos showing both the item defect and the original packaging. This information is mandatory for claim processing.